Caring for Customers
PTAA Loebsack & Brownlee, PLLC
7015 Albert Pick Road Suite DGreensboro, NC 27409
Event Details
This seminar is great for new Leasing Professionals in the industry as well as a motivational refresher for experienced professionals! Our interactive instructor comes ready to provide real life industry examples to drive home the techniques and objectives of the class. Each attendee will leave this course more prepared for success on-site.
- Identify the challenges associated with providing caring service
- Introduce Two Principles of Caring Service
- Introduce skills for demonstrating interest and concern
- Identify obstacles that will prevent using these skills
- Creating PDM’s (Positive Defining Moments)
- Introduce the Three Dimensions of Service
- Action Planning
Come prepared for a fun filled morning full of enriching information that will improve your customer interactions!
Cost:
PEP Member - Free
Member - $25.00
For More Information:
Instructed By Michael Hanlon with CORT Furniture Rental
Mike Hanlon has 23 years of experience calling on and working in the Multi-Family Housing Industry. Mike is the Residential Business Development Executive for CORT Furniture Rental and the current DAA Education Co-Chair. Over the years, he has served on many committees including the Pennsylvania Apartment Association Trade Show Committee, the PAA Supplier Council, the DAA Events Committee, the Apartment Angels Committee, and the Connecticut Apartment Association Education Committee. He earned his CAS (Certified Apartment Supplier) Designation in 2015 and has been facilitating training classes to the property management industry for many years.
Mike and his wife have been married for 33 years and the proud parents of 4 children, Ryan, Meghan, Nicholas & Aidan. They are very proud to share that all four of their children have graduated from college and are working. Mike is an avid Philadelphia Phillies fan and just renewed his season tickets for next year. When he is not working, Mike and his wife love to travel and spend time with their children.